Solution Document

ICICI || Reports not getting generated on DR

Overview

General/Customer specific	General
Author	Harshita Chimmalagi
Reviewer	NA
Approver	NA
Release date	26/10/2022
Product Version	8.5r5

Audience: CSG/TechWarriors/Product teams

What’s the Issue?  Reports not getting generated on after switching to DR site.

Describe the Issue in Detail Requirement : The Reports that are scheduled in Production were to be generated in DR site as well in the same manner. Problem Statement : We were unable to open the report that we received via mail due to :- No content found in any reports. We were getting below error while opening the report attachment  "This attachment appears to be empty. Please check with the person who sent this. Often company firewalls or antivirus programs will destroy attachments."

Solution Summary Initial steps checked: - 1) Tried downloading the report by clicking download option, Able to download it. 2) Tried renaming the report and downloading it, Able to download. 3) Checked if any vusoft config logging changes were done recently, found that no changes were    done.      Path workspace/cairo/utilities/vusoft_logging.conf Actual issue found:-  In Preferences Analyzer preferences  Found that Production Analyzer1 IP was given instead of DR Analyzer1 IP.

Solution Steps in Detail Tried downloading the report after renaming it. No issues were found, able to download it properly. Tried downloading the report via email by clicking email. No mails were received to configured email id’s. Checked for Analyzer preferences where production Analyzer IP was there.  After changing it to DR Analyzer IP, issue was resolved. Corrective actions if any to avoid in future: - Need to do the basic pre-requisite checks that are required for generating Reports before and after switching to DR/PR (like SMTP port opening check, correct Shipper/Analyzer IP Preferences to be given in preferences).