Account Locked while accessing vusmartmaps URL 334

Account Locked while accessing vusmartmaps URL 334






 Solution Document


ICICI || Account Locked while accessing vusmartmaps URL

Overview

General/Customer specific

General

Author

Akash Thosare

Reviewer

NA

Approver

 NA 

Release date

18/08/2022

Product Version

8.5r5


Audience: CSG/TechWarriors/PAC/Platform/Product teams


What’s the Issue? 

Account locked while accessing vusmartmap URL

Describe the Issue in Detail

scenario:

  1. whenever our user id is getting expired or locked .we will raise Sr

    and get it unlocked and the same password will be getting effected for

    VuSmartMaps login as well.
  2.  But for some users, whenever users are getting too many

    authentications failed and unable to login .we are manually doing reset

    of password for that particular user and then user is able to login

    which we are not suppose to do.


    Ideal scenario is whenever we reset or unlock password for our ID. The

    password will be same for all other ICICI URLs and VuSmartMaps


    But for the users who complain too many authentications failed for them the Password is not getting fetched from AD.





Solution Summary


  1. If any user try to login with incorrect password two or more than two times, so that user will get "user account locked due to too may failed authentication attempts" error.
  2. We have disabled the authentication limit in usersession_ops.py file.

Solution Steps in Detail

Note - 


  1. If any user try to login with incorrect password two or more than two times, so that user will get "user account locked due to too may failed authentication attempts" error.
  2. We have disabled the authentication limit in usersession_ops.py file.
  3. Refer below screenshot of  usersession_ops.py file before changes and post changes.



 


Corrective actions if any to avoid in future


More Help: .


References: 







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