Failure count mismatch 570

Failure count mismatch 570






Solution Document


Failure count mismatch

Overview

General/Customer specific

General

Author

Mantika M J

Reviewer

Rukmini M

Approver

 Ravi 

Release date

05-09-2022

Product Version

8.5r5


Audience: CSG/TechWarriors/PAC/Platform/Product teams


What’s the Issue? 

In the Intellect customer environment, there is an application called IBMB for which we were getting a count mismatch.

Describe the Issue in Detail

         In the Intellect customer environment, there is an application called IBMB for which we are getting a count mismatch. Total count of failure and Failure count by TxnCategory is not matching. We have TxnCategory as Finacial and Non-financial. With this also there is Not applicable category which is counted in Total failure count but not in TxnCategory.



Solution Summary

  1. Observed that there was a multiline pattern issue; due to which majority of the Message field where storing junk values; grok used to fail for these patterns and only few genuine patterns were only getting parsed and therefore, count was mismatching. Fixing the multiline pattern issue resolved this issue.
  2. Added field TxnType with value NA wherever this field is missing; by this our Txn count will match.

   

Solution Steps in Detail

  1. There was a multiline pattern issue; due to which the majority of the Message field where storing junk values; grok used to fail for these patterns and only few genuine patterns were only getting parsed and therefore, count was mismatching. Fixing the multiline pattern issue resolved this issue.


Commented part in the screenshot after grok is an older pattern.


  1. Added field TxnType with value NA wherever this field is missing; by this our Txn count will match.



Whatever null TxnCategory occurs that will be counted as NA.


Final Result:


Corrective actions if any to avoid in future

  1. No