Solution Document

ICICI || VuLogAgent is getting stopped

Overview

General/Customer specific	General
Author	Komali Buddha
Reviewer	NA
Approver	NA
Release date	29/04/2023
Product Version	8.5r5

Audience: CSG/TechWarriors/PAC/Platform/Product teams

What’s the Issue?                  vuhealthAgent is getting stopped

Describe the Issue in Detail scenario:  After installing ,the agent is getting started and data collection is happening and later after sometime the agent is getting stopped and data collection is impacting.  Tried putting Restart Script for every one hour but still not working . 3.  After restarting also , logs are not getting updated at agent level.

Solution Summary Increased the “closeTimeout”  and “dead Time” Restarted the agent  Able to see the data in the UI  continously.

Solution Steps in Detail Note -  1. The Log file is not updating periodically. 2. Due to less logs , the log file is updating for every 5-6 hrs. 3. So , changed the closeTimeout from 15 min to 24 hrs and  dead Time from 10 min to 2 hrs 4. For agent level logs – vulogagent/etc/init.d/vulogagent     changed “SINCE_DB_FILE -quiet” to “SINCE_DB_FILE -debug”          Increased the logfile size and log file number ::::                   VU_LOG_FILE_PATH  -logfilesize 10MB -logfilenumber 10  5. Restarted the Agent and then data collection is happeing properly.

Corrective actions if any to avoid in future

More Help: .

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