What we should check and fix if we get ‘Internal Server Error’

What we should check and fix if we get ‘Internal Server Error’

Lot of times we suddenly get ‘Internal Server Error’ on the page as below. What all should we check and what we can fix?


Most common reason for this screen is kibana is not able to reach Elasticsearch. You may want to check the cluster status.  If cluster is fine, apache error logs or vusmartmaps logs can give some lead.

It seems there could be multiple cases:

  1. ES in the analyser may be down.
  2. Logstash in Analyser is down. Because of which, redis queue has build so much that a OOM is coming and DAQ/Mickey is not able to communicate at all. (We saw this in a customer environment).

So we should check:

  1. ES status in Analyser. If failed, restart.
  2. vuSmartMaps logs for errors.
  3. Redis Queue size. If very high, check logstash in analyser.

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