Frontend and Data Monitoring
Do we support IIS web-server monitoring
Question: Do we support IIS web-server monitoring. If not then is it possible through some custom ways. Ans: Yes. We support IIS server monitoring in two ways: Using our Healthbeat Agent’s IIS module. We have also added some WMI queries to fetch more ...
How to increase the idle logout time
Question: How to increase the idle logout time for a particular user in vuSmartMaps? Requirement: For projecting vuSmartMaps storyboards on large screens in customer’s command center. Ans: They should enable auto-refresh when they put up our ...
configured SNMP data source but not getting data. What could be wrong?
Ques- configured SNMP data source but not getting data. What could be wrong? ANS- Check if SNMP agent is enabled on the router with manager configured to the vuSmartMaps SNMP Manager IP and configured UDP port (default 161). You can try to do a basic ...
Backup settings in frontend
question:In the latest version of 8.5r5, we have the backup option configurable in the front end. Does this backup only the dashboards and other vienna objects or it backsup the config files like logstash aswell. Also how do we recover these backup ...
How to decrypt the backup files created by frontend config
When we configure backup from the front end option, an encrypted file is getting created in the specified location. How do we decrypt this file and use it for recovering any specifics like objects or logstash configs etc., Ans: ...
Why do I see Internal Service Error (HTTP Response 500) after login?
There are two reasons because of which 500 Error can be seen. UI rendering service (kibana) is not running. Elasticsearch service is not running 1. UI Rendering Service Errors This can be checked using (vunetenv) vunet@ vunet-Pro:~$ sudo service ...
I just configured a server with healthbeat agent but I don’t receive data in frontend. What could be wrong?
Ans - We have to check the following Check the logstash output and port are correct in the healthbeat YML file. Check the shipper side you have added the input file to accept connections to the port [Beats input] Check the connectivity between your ...
No NetFlow Data on dashboard and Netflow Streamapp not Running on TSL
No NetFlow Data on dashboard and Netflow Streamapp not Running We found issue from monit alerts netflow stream app not running Then we ran the below command to check what is issue with stream app sudo journalctl -u netflow-aggregator --no-pager -f ...
I have a field which is in Indian Rupees. How do I convert this to show Lakhs, Crores with Rupee symbol on the Vis?
I have a field which is in Indian Rupees. How do I convert this to show Lakhs, Crores with Rupee symbol on the Vis? ANS - 1) You can do this under Manage Resources. There you need to Select the index where the currency field exists. Then against that ...
Backup Settings In Frontend
In the latest version of 8.5r5, we have the backup option configurable in the front end. Does this backup only the dashboards and other vienna objects or it backsup the config files like logstash aswell. Also how do we recover these backup files that ...
How To Decrypt The Backup Files Created By Frontend Config
When we configure backup from the front end option, an encrypted file is getting created in the specified location. How do we decrypt this file and use it for recovering any specifics like objects or logstash configs etc., ANS ...
Not able To Import/Export In Data Enrichment From Front End
We have added a type 2 data enrichment file in /opt/data_config_store/… folder with one entry and it got reflected in front end. While trying to export this excel to add more entries from front end or add new entry from front end, it is not ...
Hitachi Needs Auto Scroll Feature On The Dashboard
Hitachi has requested for an auto-scroll on the dashboard every 5-10 seconds. Please let me know if this is possible. ANS - 1) You can use browser extensions to do this. This would make things easier instead of adding a product feature. Check below ...
Device Temperature Alert Issue
For Device temperature alert, Alert should trigger only if temperature_value > temperature_threshold How to check the above condition? Initially, we are giving a custom threshold in BMV. Temperature_value and temperature_threshold are getting from ...
Issue With Complete List of Users
Not able to see complete list of users in following viz.. we are logging in every day with our individual ids, but not able to see our ids apart from Jaydeep’s id. Ids are visible in the index. Bucket size of viz is also not an issue. ANS - The issue ...
Date Parse Failure Error While Parsing Access Log
There is date parse failure error while parsing this access log. ANS - Issue Got resolved by following suggestions Timestamp field has some extra ‘%{date}’ in the beginning. Need to fix parsing. No need to add + before ‘Z’. Use ...
Issue With Importing Dashboard In Front End
While importing dashboard in an environment while running the command it shows imported successfully, but it is not there at front end. Checked tenant_id and bu_id also. And tried to change permission using permission script. But still not able to ...
Issue With Time Zone In Event Console
The time in the index and everywhere in the product is at a different timezone, but we still see the data in IST in the event console. How can this be modified? Shipper time zone is also at EEST. Except at the event console everywhere, it is showing ...