SOP
Ticket #1158 :: Remove or edit auto-refresh time-interval and time-interval in quick ranges
Solution Document Remove or edit auto-refresh time-interval and time-interval in quick ranges Overview General/Customer specific General Author SHIVANUR VIMARSHA VINOD Reviewer - Approver - Release date 28/02/2024 Product Version 8.5r11 Audience: ...
Ticket 1235 :: Add new column values to backward records in clickhouse database.
Solution Document Add new column values to backward records in clickhouse database. Overview General/Customer specific Customer specific Author Seema Reviewer Approver Release date 23-02-2024 Product Version NG 2.5.1 Audience: ...
Ticket ID 1194 : Getting request to ES failed on multiple dashboards
Solution Document [1194] Getting request to ES failed on multiple dashboards Overview General/Customer specific General Author Yash Gawhad Reviewer NA Approver NA Release date 03/11/2023 Product Version 9.5r0 Audience: ...
Ticket Id: #835 -ICICI || VuLogAgent is getting stopped
Solution Document ICICI || VuLogAgent is getting stopped Overview General/Customer specific General Author Komali Buddha Reviewer NA Approver NA Release date 29/04/2023 Product Version 8.5r5 Audience: CSG/TechWarriors/PAC/Platform/Product teams ...
Older Indices are not getting archived/deleted #658
Solution Document ICICI || Older Indices are not getting archived/deleted Overview General/Customer specific General Author Akash Thosare Reviewer Approver NA Release date 18/08/2022 Product Version 8.5r5 Audience: ...
Upgrading Java Agent from 2.1 to 3.0 - 896
Solution Document Upgrading Java Agent from 2.1 to 3.0 Overview General/Customer specific BOB Author Niveditha Reviewer Ashwini Approver NA Release date 01/08/2023 Product Version 8.5r11 Audience: CSG/TechWarriors/PAC/Platform/Product teams What’s ...
Agent is not getting started - 862
Solution Document ICICI || Agent is not getting started Overview General/Customer specific General Author Komali Buddha Reviewer NA Approver NA Release date 29/03/2023 Product Version 8.5r5 Audience: CSG/TechWarriors/PAC/Platform/Product teams What’s ...
Unable to get OHS KPI's - 854
Solution Document ICICI || Unable to get OHS KPI's Overview General/Customer specific General Author Komali Buddha Reviewer NA Approver NA Release date 23/03/2023 Product Version 8.5r5 Audience: CSG/TechWarriors/PAC/Platform/Product teams What’s the ...
Unexpected Alarm Clear is happening - BMCSL - 745
The issue occurs due to /data partition is full in Shipper1. All the docker services are restarting every 2 to 4 hours which are running from shipper1 .(Alert continer also running from shipper1 only.) The disk space is full because of we kept alert ...
Solution-document 665
VuNet Systems Private Limited Solution Document Ticket #665 Overview General/Customer specific RBL Author Rachitha H V Reviewer Seema Approver Tejaswi and Krishna kumar Release date Product Version 8.5r5 Audience: ...
Solution-document 564
VuNet Systems Private Limited Solution Document Ticket #564 Overview General/Customer specific RBL Author Rachitha H V Reviewer Seema Approver Rahjesh Release date Product Version 8.5r5 Audience: CSG/TechWarriors/PAC/Platform/Product teams What’s the ...
Solution-document 659
VuNet Systems Private Limited Solution Document Ticket #659 Overview General/Customer specific RBL Author Rachitha H V Reviewer Seema Approver Rahjesh Release date Product Version 8.5r5 Audience: CSG/TechWarriors/PAC/Platform/Product teams What’s the ...
Reports not getting generated - 655
Solution Document ICICI || Reports not getting generated on DR Overview General/Customer specific General Author Harshita Chimmalagi Reviewer NA Approver NA Release date 26/10/2022 Product Version 8.5r5 Audience: CSG/TechWarriors/Product teams ...
unable to read data from ES having nested fields 505
Solution Document ICICI || unable to read data from ES having nested fields Overview General/Customer specific General Author Tejaswi Botla Reviewer NA Approver NA Release date 18/08/2022 Product Version 8.5r5 Audience: ...
Unable to get appropriate server status through heartbeat-571
Solution Document ICICI || Unable to get appropriate server status through heartbeat Overview General/Customer specific General Author Ashna Rajput Reviewer Deepak,Tejaswi Approver Ravi Release date 20/09/2022 Product Version 8.5r5 Audience: ...
Unable to install logbeat version 6.8 on target server 599
VuNet Systems Private Limited Solution Document Ticket #599 Overview General/Customer specific RBL Author Rachitha H V Reviewer Seema Approver Sendil Release date Product Version 8.5r5 Audience: CSG/TechWarriors/PAC/Platform/Product teams ...
Unable to install healthbeat on target windows server 595
VuNet Systems Private Limited Solution Document Ticket #595 Overview General/Customer specific RBL Author Rachitha H V Reviewer Seema Approver Sendil Release date Product Version 8.5r5 Audience: CSG/TechWarriors/PAC/Platform/Product teams What’s ...
We are unable to download the report 586
Issue : Unable to download the report for data table & All Visual expect BMV , BMV will be downloadable, but data is not showing . Verified By Arvind Govind arvind@vunetsystems.com Prepared By Naveen Sai Naveen.sai@vunetsystems.com NOTE : All the ...
ICICI || Observing multiple TIME_WAIT’s at target servers-573
Solution Document ICICI || Observing multiple TIME_WAIT’s at target servers Overview General/Customer specific General Author Ashna Rajput Reviewer NA Approver NA Release date 12/09/2022 Product Version 8.5r5 Audience: ...
ICICI || Report is not getting displayed with all BMV metrics 333
Solution Document ICICI || Report is not getting displayed with all BMV metrics Overview General/Customer specific General Author Harshita Chimmalagi Reviewer NA Approver NA Release date 15/09/2022 Product Version 8.5r5 ...
DAQ Service is Getting Stopped 402
Solution Document DAQ Service is Getting Stopped Overview General/Customer specific ICICI Author Komali Buddha Reviewer Seema Approver Arunachala Vakod Release date 13/09/2022 Product Version 8.5r5 Audience: ...
Bucket Size Increasing Solution Steps - 548
Solution Document for Increasing the Bucket Size Verified By Tejaswi Botla tejaswi@vunetsystems.com Prepared By Naveen Sai Naveen.sai@vunetsystems.com NOTE : All the changes we have made in non-sudo user centos setup. Others can follow the same steps ...
Error in adding data enrichment entry 581
Solution Document Error in adding data enrichment entry Overview General/Customer specific General Author Niveditha Reviewer Seema Approver Sendil Release date 05/09/2022 Product Version 8.5r9 Audience: CSG/TechWarriors/PAC/Platform/Product teams ...
Incident Index data not coming 353
Incident Index data not coming Overview General/Customer specific General Author Rukmini Reviewer Seema Approver Release date 03/09/2022 Product Version 9.1r3 Audience: CSG/TechWarriors/PAC/Platform/Product teams What’s the Issue? In BMCSL ...
Issue in parsing multi line logs 436
VuNet Systems Private Limited Issue in parsing multi line logs - 436 Overview General/Customer specific RBL Author Rachitha H V Reviewer Seema Approver Narendra G Release date Product Version 8.5r5 Audience: CSG/TechWarriors/PAC/Platform/Product ...
Duplicate documents are reflecting for snmp data in ES - 536
Solution Document Duplicate documents in Elasticsearch Overview General/Customer specific General Author Rukmini Reviewer Aman,Siva Approver Release date 03/08/2022 Product Version 9.1r3 ...
The sample template for Pilot Completion Report
The sample template for Pilot Completion Report available at: Sales Pilots – Vunet Central (vunetsystems.com)
Data retention settings- 452
Solution Document Managing Data Retention Settings Overview General/Customer specific General Author Mantika Jadhav Reviewer Seema Approver Ravi Release date 19/07/2022 Product Version 8.5r5 Audience: CSG/TechWarriors/PAC/Platform/Product teams ...
Enable mod_deflate on CentOS Apache (slow page load time)
In our deployment whether mod_deflate is enabled or not , to check this follow below steps. Chrome/firefox --> Right Click --> Inspect --> Network. Reload the home page after login and check the urls coming in Network tab and check the Response ...
SOP for Docker based VuSmartMaps
Introduction This document aims to provide standard operating procedure to handle diagnostics and troubleshooting of VuSmartMaps container based installations. Assumptions This SOP assumes a container installation of vuSmartMaps catering to the new ...
SOP- VuSmartMaps not loading
Standard Operating Procedure for L1 Support Team for vuSmartMaps not loading issue. If User reports that vuSmartMaps is not getting loaded or internal server 404 error, then most likely web service (apache2) is not running. Login to shipper and ...