Agent is not getting started - 862

Agent is not getting started - 862





 Solution Document


ICICI || Agent is not getting started

Overview

General/Customer specific

General

Author

Komali Buddha

Reviewer

NA

Approver

 NA 

Release date

29/03/2023

Product Version

8.5r5


Audience: CSG/TechWarriors/PAC/Platform/Product teams


What’s the Issue? 

                vuhealthAgent is not getting started

Describe the Issue in Detail

scenario:

  1.  After installing the agent , the agent is getting stooped , data collection impacted.
  2.  While installing , we are able to see pip (file or directory ) was not found.





Solution Summary


  1. Copied the lib directory from where the agent is running .
  2. After restarting , the agent started and processed the data .
  3. Able to see the data in the UI.

Solution Steps in Detail

Note - 


1. Updated Vuhealthagent helps to solve the problem .

 


Corrective actions if any to avoid in future


More Help: .


References: 





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